Warranty & Returns Policy

THE FURNITURE GALLERY WARRANTY

 

The Furniture Gallery Osborne Park Pty Ltd ACN 169 572 203, The Furniture Gallery Cockburn Pty Ltd ACN 169 574 323, The Furniture Gallery Joondalup Pty Ltd ACN 169 574 350 and our successors and assigns (“we”, “us” or “our”) provide certain warranties (“Warranties”) on certain products purchased in Australia via our online store or in-store.

All Warranties are subject to the Australian Competition and Consumer Act 2010 (Cth), including Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). The benefits provided in the Warranties are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which the Warranties relate.

Details of any Warranty will be stated in the product description on your sale order. Protection under the Warranties commences from the date of sale. The warranty period of the Warranties varies from product to product. Generally, the Warranties cover the replacement or repair (at our election) of any product that has a manufacturing or material defect that is not the result of normal wear and tear or other exclusions (as set out in these terms, below), or a natural characteristic of the material used. Repaired or replaced products or parts carry only the unexpired portion of the original period of the Warranties.

Warranties are not transferable. It is limited to the original purchaser specified in the original order only. The Warranties only apply to products that are used for normal domestic purposes and excludes products used for commercial or non-domestic purposes.

EXCLUSIONS

The Warranties will not apply if any of the following apply:

(1) Repairs to a product are made or attempted by a service provider other than one approved by us in advance;

(2) The product has not been used or maintained in accordance with the manufacturer's instructions as provided with the product;

(3) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, cleaned improperly, not maintained properly or used after partial failure;

(4) The product was a sales / clearance product or floor sample made on an ‘as is’ basis;

(5) The product is used for commercial or non-domestic use;

(6) The product is damaged due to storage, handling, transportation or improper disassembly or assembly;

(7) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories;

(8) The product is tampered with in any way; or

(9) The product's serial number, as applied by the manufacturer, has been altered or removed from the product.

LEATHER CARE & WARRANTY

Dust, dirt and perspiration are the main causes of leather damage. Every leather lounge has a protective, clear coat called the “Tanner's” coat. Once this breaks down, leather can discolour; in fact,

colour can literally start to peel off. Cleaning and conditioning the leather regularly keeps this “Tanner's” coat from breaking down.

A ‘Leather Warranty’ is provided on leather furniture products from The Furniture Gallery, and applies for a warranty period of 12 months. The Leather Warranty only applies to leather furniture, not leather homewares such as leather cushions, and is void if you fail to take appropriate care of the leather. Recommendations for caring for leather are:

(1) Once a week, wipe down the lounge with a damp cloth wet with water to remove any dust and dirt;

(2) Every 3-6 months, use an approved leather cleaner and conditioner to clean and condition the leather. The regularity with which you clean and condition depends on the amount of use the lounge gets. For example, if you use the lounge for hours each day, then you should clean and condition it every 3 months; and

(3) White leather in particular is very susceptible to dye transfer from denim jeans.

 

HOW TO MAKE A CLAIM

Before a claim can be commenced, we require the original purchase receipt from you as proof of purchase and a description of the defect or damage in relation to which you are making a claim. If the original receipt cannot be provided, we may accept alternative proof of purchase at our discretion.

To claim under any Warranty (including the Leather Warranty), you must contact us so we can arrange for the product to be assessed either at your premises or ours at our cost.

We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you. Sometimes we may have to forward the product to the manufacturer or repair agent and liaise with them.

We will do our best to resolve the issue in a timely manner. For any queries, please call The Furniture Gallery on the store number provided on your tax invoice or the telephone number provided in ‘Our Contact Details’ section below.

CONSUMER GUARANTEES

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure with your product. If a failure with the product does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

To the maximum extent permitted by law and subject to these terms, we exclude all conditions and warranties expressed or implied whether by statute, the common law, equity or otherwise howsoever (including but not limited to under the Sale of Goods Act 1895 (WA)).

OUR CONTACT DETAILS

The Furniture Gallery Osborne Park Pty Ltd ACN 169 572 203

Address: 415 Scarborough Beach Road, Osborne Park WA 6017

Contact Number: 08 9444 1332

Email: enquiries@thefg.com.au

 

THE FURNITURE GALLERY – RETURNS POLICY

NO CHANGE OF MIND REFUNDS

Please choose carefully as we do not normally provide refunds, accept cancellations or offer store credit where you have simply changed your mind, made a wrong selection or found the product cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

There may be variances between the colours and textures of timber, leather and other products in store and depicted on our online store due to natural characteristics of the product. Colours, shades or textures may appear different to the physical product if they are viewed on screens and may present differently on different displays and screens. If the exact colour, shade, texture, or dimensions is important to you please arrange a viewing at one of our stores.

All particulars of weight, size and dimensions on our website are approximate only.

Refunds will not be given for any such variations on colours, shades or textures. However, if a product is materially different from the representation on our website, you may be entitled to a refund or exchange under the Australian Consumer Law.

We reserve the ability to, at our election, authorise a refund, replacement or store credit if we are unable to replace products that are faulty, have been wrongly described, different to the product purchased on the website or do not perform as advertised.

PRODUCT DAMAGED IN TRANSIT

Unfortunately, products may be damaged in transit which is a situation out of our control. All damages need to be reported to us within 48 hours of receiving your delivery so an inspection of the product can be arranged.

If the product arrives and you notice the packaging or the product itself is clearly and significantly damaged, or clearly does not meet the description of the product, please take photos or videos of the damage and/or product. In those circumstances, please refuse to accept the delivery and email us those photos and/or videos immediately to enquiries@thefg.com.au. We will share your feedback with our delivery partners and suppliers to ensure the service and quality of packaging is improved.

If you do not notice the damage until after it has been delivered to you, please take photos or videos of the damage. Please email these to us within 48 hours of receiving your delivery so an inspection of the product can be arranged.

FAULTY GOODS

Customers who have purchased products from us and experience product failure within the warranty period may be entitled to make a warranty claim for the repair or replacement of the product. Please refer to our Warranty & Returns Policy [https://thefurnituregallery.com.au/pages/warranty-returns-policy]

Any product warranty given by us will apply in addition to other rights and remedies you may have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure with your product. If a failure with the product does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.